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Privacy Policies

PRIVACY POLICIES

In accordance with the provisions of the General Regulation EU 2016/679, of April 27, on Data Protection (hereinafter «RGPD»), in the Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights (hereinafter «LOPD»), and in its development regulations, we inform you that the personal data provided by users through our registration forms while browsing through our Websites, will be incorporated into a personal data file

This privacy policy is an integral part of the Legal Notice, which sets out the conditions of use. Accessing and browsing the Website, or using its services, implies acceptance of the general conditions (and therefore of the Privacy Policy and Cookies Policy).

 

1. Who is responsible for processing your data?

The person responsible for the personal data you provide is:

Nathalie Lessage (commercial name NATLÁNTIA)

CIF: X1807418D

Address: C/ Mazurca, 27, 1ºB 35500, Lanzarote.

The data included in the file will be treated confidentially and with the level of protection required by the RGPD, the LOPD, and the legislation that develops it at every moment, for the type of data requested in the forms.

You can contact and communicate with us at the e-mail address info@natlantia.com or the telephone number 658 37 46 53

We reserve the right to modify or adapt this Privacy Policy at any time. We encourage you to review this Policy, and if you have registered and are logged in to your account or profile, you will be informed of any changes.

 

2. What personal data we collect and how we collect it

The categories of personal data that NATLÁNTIA deals with about its users, customers and suppliers are:

– Identification data ( Full name, DNI, contact telephone,

– Postal and/or electronic addresses

– Other information to offer commercial information according to the user’s interest (demographic data, tastes,…)

In no case do we process specially protected data.

We have obtained all the above-mentioned data either directly from you by sending a completed contact form through this web portal, or through another means of communication addressed to our company with the aim of carrying out a contractual relationship with our company, or in response to the presentation of a commercial offer, a contractual proposal. You will be responsible for providing us with data

We only collect those personal data that are necessary to develop a normal relationship with our users and customers, to be able to provide the service contracted in the best conditions and to send you commercial offers that, according to the information you provide or that derive from the relationship with you, could be of interest to you.

Data that could be considered personal, such as your IP, the operating system or browser you use, and even the duration of your visit, could be treated, although always in such a way as to guarantee your anonymity, for example in a way that is dissociated from other data that allows users to be identified.

Users guarantee that their personal data provided are true, accurate, complete and up-to-date, as Users shall be solely responsible for any damage or harm, direct or indirect, that may be caused as a result of failure to comply with this obligation.

 

3. Purpose of data processing.

In compliance with the provisions of current legislation on data protection NATLÁNTIA, informs you that the personal data of the User, obtained or collected through the website www.natlantia.com will be processed by NATLÁNTIA for the fulfillment, among others, of the following purposes

● To make possible the provision of the services offered in the Portal, to answer your requests or to process your orders.

● To deal with requests for consultation, information and/or complaints/claims.

● To provide you with information by electronic or telephone means regarding your request.

● To send you, mainly by electronic means, commercial information that you have requested from us, or which is closely related to the services contracted or for which we have your express and specific consent.

● To ask for your assessment on the degree of quality of the service provided and thus improve the service.

● To analyse and improve the Website, as well as the services we provide to our customers.

● To relate with you through social networks and create a community of followers who can be informed of news and benefit from special offers.

● To carry out the administrative, fiscal and accounting management of our clients and/or suppliers

● To carry out satisfaction surveys, market studies, etc. in order to be able to offer you the most suitable offers and an optimised quality of service, etc.

Whenever an e-mail address, mobile phone or other electronic communication means is requested and provided by the User, the User expressly accepts and authorises that these means should preferably be used as a communication channel, as a channel to fulfil all or some of the purposes previously informed as well as a channel through which to inform the User of any other relevant changes that may occur in the Portal.

 

4. Rights of the interested parties.

In relation to the personal data provided, the user, client or supplier has the right to:

-Access to their personal data and to the information stipulated in Regulation (EU) 2016/679.

-Request the rectification of their personal data if they are inaccurate or incomplete.

-Request the deletion of your data if you wish to revoke the consent given, or do not wish us to keep your data, or consider that it is no longer necessary for us to keep your personal data for the purposes for which they were provided, in which case we will only keep those data that we are obliged to keep by legal obligation.

– Request to limit the processing of your data to only part of the data or for only certain types of processing, in which case we will only retain those data that we are obliged to retain by law.

– Request that your own data be provided, which will be done in a structured, commonly used or machine-readable format. Where appropriate, you will have the right to request that we provide your data to the new data controller that you indicate.

– File a complaint with the Spanish Data Protection Agency or competent supervisory authority if you consider that we have failed to meet our obligations as the data controller.

– Withdraw consent for any processing for which you have given your consent.

You may at any time exercise your rights of access, rectification, cancellation, opposition and portability, or any other right of those set out in the preceding paragraphs regarding the processing of your personal data, by sending a written notification, enclosing a photocopy of a document proving your identity, to the e-mail address info@natlantia.com.

Our desire and priority is to protect the personal data of our clients to the maximum and to respect their wishes regarding the treatment of their data. We therefore encourage you to contact us with any questions or clarifications you may have, to exercise any of your rights, or to make any complaints you may have regarding the treatment of your data by us at any time. For the purposes of the above, you may contact us by e-mail at the address indicated in the previous paragraphs.

 

5. How long will we keep your data?

The personal data relating to individuals linked to users of the Web Portal https://natlantia.com/ that NATLÁNTIA collects through the various contact forms and / or collection of information for the purpose consented to by the user will be kept until requested by the person concerned to delete it.

The data provided by our clients and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal periods of conservation according to the subject matter. This means that we can keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website.

After this period, your personal data will be deleted from all NATLÁNTIA systems.

 

6. What is the basis of legitimacy for the processing of your data?

The legal basis for the processing of personal data is, in relation to contracted services, the existence of a contractual relationship between the Data Controller and the client or supplier, and in all other cases, the express and specific consent of the owner of the personal data.

Depending on the type of data processing, we summarize below the basis of legitimacy of such processing:

TREATMENT BASIS FOR LEGITIMACY

Accounting Management: management of invoicing with customers and/or suppliers Maintenance, development and control of the contractual relationship between the parties

Tax management: application of deductions, allowances, etc. Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations

Marketing: Commercial actions on services aimed at our customers or those who have requested information from us, including carrying out customer satisfaction surveys. Free and unequivocal consent of the interested party (potential customers), we state that the withdrawal of this consent may in no case condition the execution of the contract that exists between the parties; Legitimate interest of the company on the promotion and marketing of services similar to those obtained or requested by the interested parties in the past.

As for the basis of legitimacy referenced to our potential and customers, we inform of the need to provide personal data, in order to execute their contract, fulfill the legal obligations or those arising from public authorities.

In the case of data processing within social networks, the legal basis for processing is the acceptance of the conditions of use of these social networks, and in accordance with their privacy policies:

– Facebook: http://www.facebook.com/policy.php?ref=pf

– Instagram: https://help.instagram.com/155833707900388

– Linkedin: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

 

7. To which recipients will your data be communicated?

NATLÁNTIA will not transfer the personal data obtained to any third party, except in the case that express consent has been requested and received by our user, except in the following circumstances:

We inform you that we may provide your personal data to Public Administration bodies and competent Authorities for the correct fulfilment of legal obligations.

Likewise, the data will be communicated to third parties responsible for the processing strictly necessary for the management and correct execution of the contractual relationship or service requested, such as accounting or tax service providers, or providers of tourism services that are managed by NATLÁNTIA, third party providers of sending our commercial information through their platforms, or others.

If you make any purchase or payment in our favour, through any application, web, platform, bank card, or any other online service, your data will access that platform or will be treated in its environment, always with maximum security.

Likewise, your data could be accessed by the provider of the web development and maintenance service, or the web hosting service.

Any provider who may have access to your data will be obliged to maintain the same level of confidentiality and privacy as us.

 

8. Protection of user data obtained through the form in Web Portal.

In accordance with the current Regulation (EU) 2016/679, NATLÁNTIA informs that the personal data of the website Users will be processed for the activity of the treatment indicated in each form of data collection from our website by NATLÁNTIA.

This processing of your data will be covered by your own consent. By pressing the «SEND» button, the User consents to the processing of his/her data by NATLÁNTIA.

We also inform you that unless you are legally obliged or have given your express consent, NATLÁNTIA will not pass on your data to third parties. (In case of transfer, please inform us which data and to whom they will be transferred).

 

9. Other information of interest about our privacy policy

9.1. Security Measures

NATLÁNTIA adopts the levels of security required by the European and Spanish regulations in force on data protection, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing described, as well as the risks of variable probability and seriousness for your rights and freedoms as a person.

9.2. Processing of data relating to minors

For NATLÁNTIA it is of great importance to protect the privacy of minors, by virtue of which, only the data of their minor children in those cases where it is strictly necessary to comply with certain legal obligations

In any case, such data collection will always be done with your express consent as parents or guardians.

9.3. Why is it necessary to accept this Data Protection and Privacy Policy?

This section of the Data Protection Policy provides you, in an easily accessible manner, with all the information necessary for you to know the type of data that NATLÁNTIA holds on its potential clients, customers and/or suppliers, the purposes pursued, the rights that the data protection regulations recognize you as an affected person and how to exercise these rights. Therefore, with the deliberate sending of your personal data through our means of contact and/or with the beginning of the commercial relationship with our company we consider that you recognize and accept the treatment of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it or certain national or regional regulations enable us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties.

If you have any questions regarding this section of Data Protection Policy for Potential Customers, Clients and Suppliers of NATLÁNTIA, please contact the company using the address provided in the first section ‘Data Processing Manager’ and we will be happy to assist you and answer any additional questions you may have.

 

10. Do we treat cookies?

Cookies allow us to make your navigation on the Website more efficient, while at the same time providing us with information that enables us to improve the Website. You can consult the cookie policy on the Website, which details the type of cookies we use.

 

11- What security measures do we take to protect your data?

We have adopted an optimum level of protection for the personal data we handle, and have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorised access and theft of our customers’ personal data.

We will inform you of any incident or security breach that may affect your personal data, apart from taking the appropriate measures, if necessary, to mitigate any damage that may be caused to the data owners.

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